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New contract, same number

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sazzlesp
Level 1: Joiner
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on ‎03-11-2019 12:51

on ‎03-11-2019 12:51

Hello, I have a contract with o2 which is well beyond its end date - think its been going about 7 years, and is now sim only. I would like to upgrade, however the price of a contract via mobiles.co.uk is far cheaper than what I can get through upgrading. If I order an O2 phone via mobiles.co.uk, am I then able to end my first contract and switch my phone number to my new contract? 

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MI5
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on ‎03-11-2019 13:06

on ‎03-11-2019 13:06

@sazzlesp 

Get your new contract first or you'll lose the number, then call and ask customer service to migrate your number to the new contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152330 Posts
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on ‎03-11-2019 13:06

on ‎03-11-2019 13:06

@sazzlesp 

Get your new contract first or you'll lose the number, then call and ask customer service to migrate your number to the new contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎04-11-2019 15:14

on ‎04-11-2019 15:14

Hey @sazzlesp let us know if you need any further help keeping your number during the process of changing contracts. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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