Solved: New contract, same number

sazzlesp · ‎03-11-2019

Hello, I have a contract with o2 which is well beyond its end date - think its been going about 7 years, and is now sim only. I would like to upgrade, however the price of a contract via mobiles.co.uk is far cheaper than what I can get through upgrading. If I order an O2 phone via mobiles.co.uk, am I then able to end my first contract and switch my phone number to my new contract?

MI5 · ‎03-11-2019

@sazzlesp

Get your new contract first or you'll lose the number, then call and ask customer service to migrate your number to the new contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-11-2019

@sazzlesp

Get your new contract first or you'll lose the number, then call and ask customer service to migrate your number to the new contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎04-11-2019

Hey @sazzlesp let us know if you need any further help keeping your number during the process of changing contracts.

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