New contract phone

[Josh_fairhurst1]

hi,
I have received a new phone and sim off 02 earlier today I have messaged the number to activate my new sim card but when I try to make a call it says invalid number but I still get messages through
Any ideas ?

[Bambino]

@Josh_fairhurst1 Not sure if it will help, but try turning your phone off and back on again.

[jonsie]

If this was an upgrade you can just use your old sim card. If it's a replacement device you will need to contact customer service in the morning.

[Josh_fairhurst1]

Hi I can't contact 02 as it is saying invalid number on every contact I have got won't let me ring out atall

[MI5]

@Josh_fairhurst1 

You can Skype O2.

Details here https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Bambino]

@Josh_fairhurst1  You can call O2 customer service for free on Skype on 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Best time to try to get through will be 8 am tomorrow morning.

[MI5]

Hope you get sorted @Josh_fairhurst1 

[jonsie]

All ways to contact here

Guide: How to find help & contact O2 

You would have to borrow a phone or use a landline

You can call customer service for free on 0800 032 1402 using Skype. The Skype app is also free to download. Best time to try to get through is 8 am.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104