New contract old numbers still active

Babyewok · ‎02-07-2020

I set up new family contract with 2 new numbers on my bill its still showing the old numbers as active

madasaf1sh · ‎02-07-2020

@Babyewok

Did you contact o2 and cancel the old numbers, by giving 30 days notice?

As contracts roll on at the end of term.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎02-07-2020

@Babyewok

How to cancel here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎03-07-2020

Why would the old numbers stop if you set up new ones @Babyewok?
You need to tell o2 that you no longer want the old ones for them to stop, as advised...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

LukasB · ‎07-07-2020

hey @Babyewok did this get sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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