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New contract name

lola2016
Level 1: Joiner
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Hello there,I need some advice,unfortunately my mother died 1 month ago due to covid 19,and I'm trying to sort her Bills out etc etc,can I have my mothers contract changed to my name if possible,thank you
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MI5
Level 94: Supreme
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Hi @lola2016 

Sorry for your loss.

Please see help here https://www.o2.co.uk/help/account-and-billing/bereavement

Best wishes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151776 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

Hi @lola2016 

Sorry for your loss.

Please see help here https://www.o2.co.uk/help/account-and-billing/bereavement

Best wishes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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So sorry for your loss @lola2016 

The bereavement team (link posted by @MI5 ) should help sort this for you as painlessly as possible.

You take very good care now heart.

Veritas Numquam Perit

Girl in a jacket
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