New contract issues

[BF346]

Hello,

I am an existing O2 customer and was trying to switch to a new sim-only contract through an affiliate site. 

My order was sent for a credit check (despite it being less than I pay now) but after 3 days my basket expired. The call centre suggested I cancel the order and try again which I did and the same thing happened after a week. 

I visited an O2 store and they wouldn't help as it was an online order and the call centre were pretty useless.

Why is this happening and how can I fix it?

Thanks

[MI5]

@BF346 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Thanks