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Level 1: Joiner
Posts: 1
Registered: ‎06-12-2019
Accepted Solution

New contract for item not ordered

I have just received a new contract for an Apple iPad Pro 12.9 inch 2018 1TB. I did not order such item, and anyway i have not received said item. Is this a hoax as you seem to have all my details?

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Level 44: Clearly Talented
Posts: 4,767
Registered: ‎26-03-2014

Re: New contract for item not ordered

If this is on your account, and you have not ordered anything, I would be phoning customer service and asking what is going on.
Details on how to get in touch are on the link below:
https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413/highl...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 80,015
Topics: 708
Registered: ‎14-01-2013

Re: New contract for item not ordered

@59 

This is not customer services, it's the O2 community forum. As @gmarkj said above you need to ring customer services and ask them about this item which you never ordered. Do it asap. Do not use live chat.

Best of luck .

*The Game Is On*

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Level 28: Ingenious
Posts: 4,363
Registered: ‎03-08-2018

Re: New contract for item not ordered

Hello @59
Welcome to the o2 community forum😁
Sounds suspicious. Good you asked here on the community forum.
Call o2 Customer services as advised.
You could also probably check on your MYO2 account.
But anyway clear this up with CS.
Good luck and best wishes TallTrees


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Level 65: Ultra-cool
Posts: 13,699
Registered: ‎31-03-2010

Re: New contract for item not ordered

@59  If your account has been hacked you need to report it to the police asap: https://www.actionfraud.police.uk/

I DO NOT WORK FOR O2



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Posts: 76,233
Topics: 561
Solutions: 3,518
Registered: ‎04-01-2009

Re: New contract for item not ordered