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New contract extras

woodmj
Level 2: Apprentice
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Hi, Does it mean if you already have a Prime subscription you can't benefit from the 3 months Prime Video extra? When I goto redeem it it says something along the lines that my Amazon account is not compatible with the offer.
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MI5
Level 94: Supreme
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@woodmj 

See help here https://www.o2.co.uk/termsandconditions/rewards/o2-extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119378 Posts
  • 605 Topics
  • 17302 Solutions
Registered:

@woodmj 

See help here https://www.o2.co.uk/termsandconditions/rewards/o2-extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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gmarkj
Level 52: Innovator
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Reading those terms and conditions, yes if you already have a Prime subscription then it won't work.
Basically if you have one of the offers already, you have to choose another one.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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And use a different email address to the one used for Prime already.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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woodmj
Level 2: Apprentice
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Thanks for the advice on this.
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