Solved: New contract extras

woodmj · ‎05-01-2020

Hi, Does it mean if you already have a Prime subscription you can't benefit from the 3 months Prime Video extra? When I goto redeem it it says something along the lines that my Amazon account is not compatible with the offer.

MI5 · ‎05-01-2020

@woodmj

See help here https://www.o2.co.uk/termsandconditions/rewards/o2-extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-01-2020

@woodmj

See help here https://www.o2.co.uk/termsandconditions/rewards/o2-extras

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎06-01-2020

Reading those terms and conditions, yes if you already have a Prime subscription then it won't work.
Basically if you have one of the offers already, you have to choose another one.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎06-01-2020

And use a different email address to the one used for Prime already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

woodmj · ‎17-01-2020

Thanks for the advice on this.

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