Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 2
Registered: ‎06-12-2018
Accepted Solution

New contract - do I need to change settings on my phone?

[ Edited ]

Hi, I am about to join O2 and have just submitted my PAC number.
I wondered whether I will need to change the settings on my phone to accommodate O2 from my last provider?
If so, can anyone tell me how to do this please.
I haven't yet been cut off by the last provider so still have my old sim installed.
Any help would be appreciated. I use an iPhone 6s Plus.
Many thanks.

O2 Support
Posts: 148
Registered: ‎27-03-2020

Re: New contract - do I need to change settings on my phone?

Hi Jamjar,

 

 

Yes you will probably need to reset your network settings when you insert the O2 simcard. 

 

Step 1. Tap the Settings app on your iPhone.

Step 2. Tap General.

Step 3. Scroll down to find Reset and tap it.

Step 4. In the new window, select Reset Networking Settings and confirm the action.

signature
Posts: 108,932
Topics: 561
Solutions: 14,429
Registered: ‎04-04-2012

Re: New contract - do I need to change settings on my phone?

@JamJar 

When you put your O2 sim in your phone, just go to network settings, scroll down and tap on reset network settings.

Wait for restart or restart phone manually and you'll be all good.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,307
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: New contract - do I need to change settings on my phone?

Your phone should pick up the settings from the sim card so no need to alter anything

 

Either way, the settings are here

https://lowdown.carphonewarehouse.com/how-to/o2-apn-settings/40702/

Level 1: Joiner
Posts: 2
Registered: ‎06-12-2018

Re: New contract - do I need to change settings on my phone?

Great, thanks so much. I've done a screen shot so I don't lose the information. Will let you know if it works, probably tomorrow.