Re: New card

Mark14 · ‎26-09-2020

It won’t let me put a new card on here as my old one was lost

Cleoriff · ‎26-09-2020

@Mark14

Did you report the card lost? Guide: Lost or Stolen O2 Device? - How to Report it

If so your account may be barred. You need to contact O2. All numbers in this guide

Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎26-09-2020

@Mark14

O2 will place 2 bars on a reported lost issue.

Both the account and sim will be barred.

You must activate the sim sent as replacement by contacting customer service and asking for both cars to be removed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎29-09-2020

Hi @Mark14 , how are you doing today?

It would be great to hear back from you to see if you're all sorted with your new SIM or if you need any further help with anything?

O2

New card

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account