Solved: New application - Credit Check Referral

MF87 · ‎01-01-2023

Hi,

I have ordered a new phone and O2 contract via Mobile Phones Direct, and have been informed that my credit check has been referred and that I have to contact O2 on a premium number (0844 847 1425) and have my driving license and debit card to hand.

Does anyone know if there is a way of contacting O2 on a free number instead or somehow request a call back? I have Giff Gaff currently and would have to top up £10 just to make this call, and will basically just have to lose the unused credit afterwards and so would prefer to avoid this.

Thanks in advance

Mark

MI5 · ‎01-01-2023

@MF87

You can call O2 on 0344 809 0202 or 0800 081 0255

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-01-2023

@MF87

You can call O2 on 0344 809 0202 or 0800 081 0255

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎02-01-2023

And a whole range of other numbers here, if you search for "O2 " (no quotes):

https://www.saynoto0870.com/search.php

Links to O2 Social Media Team here

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