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Jay27
Level 1: Joiner
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Hi all,

I am a new customer with O2, I ordered a 2021 iPad pro 12.9 on the 1st May, when I log into my O2 account there are no orders to view and cannot find my order listed anywhere, is this normal for new customers as the iPad has not been dispatched yet, cant log into the O2 app either as it states account not ready?

Thanks.
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MI5
Level 94: Supreme
  • 126765 Posts
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Registered:

@Jay27 

Your account isn't generated until your order is dispatched.

You will be emailed by O2 when it is.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:

@Jay27 

Your account isn't generated until your order is dispatched.

You will be emailed by O2 when it is.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Jay27
Level 1: Joiner
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Thankyou!
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MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:
You're welcome and welcome to O2 slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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