New account

[Psychbum]

I am trying to access my new account online and on app but can’t. 

Spoke to o2 support who said I must make first before allowing me access to the online account, this doesn’t sound right?!

Any ideas?

thanks

[MI5]

@Psychbum 

Your MyO2 is usually activated when your device is shipped and contract started.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Psychbum]

Account worked yesterday then ported number in today and now it’s broken. 

[Bambino]

@Psychbum The port may not have completed yet. Have you rebooted your phone?

If you're still having issues use Skype to call O2 for free: Guide: A Guide to Skype 

Call +44800 032 1402 or +44800 081 0255

[Psychbum]

Porting confirmed as 9:06am have rebooted, can use my number for calls etc. does the account need extra time?

[MI5]

@Psychbum 

Text messages are usually the last thing to work after a port and can take up to 24 hours.

Your MyO2 will update overnight.

[Psychbum]

So I have been advised that my account is correct and that I should be able to view my account on the desktop page (I cant though) and that the My o2 app doesn't activate until the 1st bill has been paid due to me porting a number. why this restriction is in place I have no idea and why isn't is advertised at least somewhere on the app as the reason for it being broken!

I still cant access my account be it on the desktop website or my o2 app!

I need to activate my free add on (Disney+) but cant do this without gaining access to my account. 

[MI5]

@Psychbum 

You are being told complete rubbish.

Try messaging O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Psychbum]

This has come from Twitter support, I’m totally confused!!

[MI5]

That's surprising @Psychbum as they are usually better than that.

I'll ask @O2Emma to take a look for you.