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Carole5
Level 1: Joiner
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Hi l cannot get into 02 app l have upgraded from pay as you go to monthly but have no sim or info

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pgn
Level 77: Grand Master
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You will need the SIM, which may be en-route to you via Royal Mail, as PAYG and Contract SIMs are different, @Carole5 

You should be auto registered for MyO2:

1000017195.png

That said, MyO2 has been flaky lately, the result of an upgrade by O2 that went sideways and which is affecting many hundreds of customers. You may need to contact O2 to enquire about your SIM and your MyO2 access, all the ways here: Guide: How to find help & contact O2 

Good luck!

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pgn
Level 77: Grand Master
  • 39776 Posts
  • 245 Topics
  • 1797 Solutions
Registered:

You will need the SIM, which may be en-route to you via Royal Mail, as PAYG and Contract SIMs are different, @Carole5 

You should be auto registered for MyO2:

1000017195.png

That said, MyO2 has been flaky lately, the result of an upgrade by O2 that went sideways and which is affecting many hundreds of customers. You may need to contact O2 to enquire about your SIM and your MyO2 access, all the ways here: Guide: How to find help & contact O2 

Good luck!

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