on 05-05-2022 19:47
Hi,
My account has been swapped from Virgin to O2. Told I would receive a SIM card and nothing yet paying already 2x £25 for something I haven't got. Not very happy to say the least.
A very angry
Mr Adams
on 05-05-2022 19:56
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
on 05-05-2022 20:01
on 05-05-2022 20:01
06-05-2022 01:10 - edited 06-05-2022 01:12
06-05-2022 01:10 - edited 06-05-2022 01:12
Sometimes SIMs are easily misplaced while in transit. But once they leave o2s warehouse, the journey of that SIM lays with the postal service unfortunately. You should be able to pick up a SIM for next to nothing in many stores or pop into an o2 store and they will handle everything for you.
Hope you get sorted, I know how important it is to have an active SIM and service.