New Zealand 4G slow

Keagan · ‎10-01-2020

I’ve just arrived in New Zealand, I have the bolt on for roaming here and after trying for a couple days, my internet is SOOO slow, I mean won’t even load some games that need internet let alone play them anyway. The strange thing is that I have 4G but it just doesn’t work right! Any solutions would be helpful! Currently roaming on spark NZ if that helps!

Bambino · ‎10-01-2020

@Keagan What phone are you using? Try manually switching to a different network.

I DO NOT WORK FOR O2

MI5 · ‎10-01-2020

@Keagan

O2 throttle data speeds for customers roaming outside of the EU.

You generally get 50mb unrestricted and after that the speed reduces to 0.5mbps.

If you need faster speeds you should seek public WiFi or consider getting a local PAYG sim card if your phone is unlocked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-01-2020

If you have an iphone try changing the apn to mobile.o2.co.uk or if it's already that, chamge to idata.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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