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Level 1: Joiner
Posts: 1
Registered: ‎20-05-2020

New Tariff not updated

My 24 month contract expired on the 17th of June 2020, on the same day, I updated my tariff to a 10gb a month for £10 for 18 months via live chat. I got all the emails and texts to confirm the change, however, on the MyO2 app and online, my account hasn't been updated and still showing my old contract. Am I still going to be charged my old rate?
Posts: 117,597
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: New Tariff not updated

@fatboi 

It should have gone through and updated by now.

Give O2 a CALL to check.

Numbers here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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