New Tariff Order

[CDF23]

Hi all!
I was unable to get through on the phones (understandable) but I was told last month that once my device was paid off I would be able to change to a cheaper tariff. This is now paid off so when signed into my account on MyO2 I have just ordered the £20/month 12 month deal with 100GB data plus 6 months Disney+.
I requested to keep my current sim.
I can see the order against my account so o know it’s gone through but it wasn’t very clear on there... will my old contract (£37/month) automatically end and this new £20/month one will replace it? I don’t want to end up paying both.
Also - where can I access the offers (Disney+ for 6 months) as this doesn’t seem to be in my account?

Thanks for any help!

[Cleoriff]

@CDF23 

If you upgraded you will only have one account.

As for Disney, there are problems with that promotion currently so give it some time

Info here https://www.o2.co.uk/extras/disney-plus 

[MI5]

@CDF23 

The upgrade cancels your old contract and your Disney offer should appear as an extra in your MyO2

[CDF23]

Thanks both.
Website/App seem to be running fairly slowly currently but it looks like it’s gone through now.
I already had Disney+ so I’ve cancelled it but my account (on Disney) shows “O2 subscription” so I’m assuming that’s all been sorted too?
Thanks again!

[Cleoriff]

No problem @CDF23 

Stay safe.

[MI5]

@CDF23 Yes, that's correct for your Disney