New Tablet Refresh Order Issues

[CJ_Blue]

So, I decided last week to treat myself to a new Samsung Galaxy Tab S3 9.7 on a Refresh Tariff.

1st problem was I ordered Thursday Evening and paid extra for a Saturday delivery to my home. Of course UKMail had some sort of delay which meant they failed to deliver and I had to phone up to chase the delivery.

O2 Customer Service have rearranged the delivery to come to my work tomorrow and refunded me £10 for the hassle so that's all good (unless UKMail mess up again but fingers crossed they don't).

2nd problem - I have an O2 Open discount so already applied it to my existing pay monthly phone but as you should be able to get 1 discount for a Phone Refresh Tariff and 1 discount for a Tablet Refresh Tariff, I thought I could add the 40% discount to the new tariff as it was a tablet.

I found that logging into O2 Open it listed the new tablet under the phone section under my existing phone number and not in the tablet section so as I already had an O2 Open discount on my phone it wouldn't let me add a discount to the tablet.

I've phoned O2 Customer Service and they said they've added the discount to the tablet but it would take 3 working days to apply so just waiting to see if it's sorted but not 100% sure it's worked as the tablet still appears in the wrong section in O2 Open, frustrating as currently it's a waiting game before I know whether I need to phone them back.

This is the first time I've ordered a Tablet on a O2 Refresh contract so I'm wondering if anyone else has had similar issues or if it's just my bad luck

[Cleoriff]

Hi @CJ_Blue As far as I am aware you are only allowed the discount on one device. If you already have it, I doubt you will be able to apply it to another one

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

However @MI5 is better placed than myself to advise you further, so I have tagged him to the post

[MI5]

It would be the Family plan discount you'd get https://www.o2.co.uk/family-plan

[CJ_Blue]

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@Cleoriff wrote:

Hi @CJ_Blue As far as I am aware you are only allowed the discount on one device. If you already have it, I doubt you will be able to apply it to another one

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

However @MI5 is better placed than myself to advise you further, so I have tagged him to the post

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Well I did check first in the T&C's and found the following:

4.3 Scheme Members can apply for a maximum of two Airtime Discounts at any one time, of which only one can be applied against a Qualifying Contract for a phone (“Voice Contract”) and only one can be applied against a Qualifying Contract for a tablet or mobile broadband (“Data Contract”).

I think the problem is in O2 Open it sees the tablet as a phone and not a tablet if that makes sense.

[Cleoriff]

@CJ_BlueSee @MI5's reply just above yours....

[CJ_Blue]

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@Cleoriff wrote:

@CJ_BlueSee @MI5's reply just above yours....

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@MI5 wrote:
It would be the Family plan discount you'd get https://www.o2.co.uk/family-plan

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 Ahh, ok I didn't know about the Family plans, handy as I have another pay monthly phone in my name for a family member that will be coming up for renewal in a few months as well.

Ok, I'll see if I get the discount the CS Rep said they'd applied once I get the tablet and at least I know the options I have. Thanks for the advice so far

[jonsie]

I hope they sort this out for you and as far as I know there should be no problem adding this. What I am surprised about is that the adviser didn't mention this to you. Keep any communication with them by phone not live chat.

[Marjo]

Hi @CJ_Blue, how are you doing, have you made any progress with this?

[CJ_Blue]

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@Marjo wrote:

Hi @CJ_Blue, how are you doing, have you made any progress with this?

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Hi @Marjo

Checked my O2 account and it doesn't look like it, only just got the tablet yesterday,so I'll give customer service a call tonight when I get a chance - too busy playing with my new gadget last night

Not sure the CS Rep I spoke to on Friday understood what I was trying to do but the call quality/line wasn't that great and they said something about giving it 3 working days.

I'll let you know how I get on.

[Marjo]

Thanks for the update @CJ_Blue, hopefully it will all go well now but do let us know if you get stuck and we can see if we can help in some way on our end.