New Sim

[vincerace]

I lost my phone and sim, asked for a new sim which i now have. I put it in the new phone I have bought and it is not working. Need help please. There is no live chat and obviosuly i can not phone when it doesnt work. I have signal but saying not registered.

[Cleoriff]

@vincerace 

O2 would have blocked your account when you reported the phone lost. You need to contact them to lift the bar. You can use Skype to call.

Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best number to call.

[Marjo]

Hey @vincerace , it's been a while since you posted about your lost SIM so I hope you managed to get re-connected in the end, but do let us know if you need any further help with this.