I'm trying to register a new sim that I have received as part of a virgin volt package. I've only just got round to setting it up and paid the first £25 bill out of my account.
And so, the sim is in my phone, showing O2 network but outgoing calls are barred saying a debt needs to be paid. There is no debt - even the phone call it goes through to says there balance is £0
So... how on earth do i register all this correctly? I'll be porting a number once it's all sorted - hopefully!
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
I think the volt thing was badly organised with a lot of confusion to be honest. As I am already a customer for both services I never had to do much. Otherwise I suspect I would also have teething problems as well.
Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra
