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New Sim - via Volt

Phil11
Level 1: Joiner
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Hi,

I'm trying to register a new sim that I have received as part of a virgin volt package. I've only just got round to setting it up and paid the first £25 bill out of my account.

 

And so, the sim is in my phone, showing O2 network but outgoing calls are barred saying a debt needs to be paid. There is no debt - even the phone call it goes through to says there balance is £0

 

So... how on earth do i register all this correctly? I'll be porting a number once it's all sorted - hopefully!

Thanks.

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madasaf1sh
Level 61: Brainiac
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@Phil11 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4411 Posts
  • 29 Topics
  • 1233 Solutions
Registered:

@Phil11 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Phil11
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Ok - thanks. At least perhaps I'm not doing something wrong then!

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anticpated
Level 29: Intuitive
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I think the volt thing was badly organised with a lot of confusion to be honest. As I am already a customer for both services I never had to do much. Otherwise I suspect I would also have teething problems as well.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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