New Samsung S23 phone Now over a week late in delivery

[Ruth_AB]

Hi,

            I have on the 5th October Purchased a New Samsung S23, which I was told was in stock.

I was sent the forms to sign, and I then got an email stating my order was received, keep an eye on the inbox for progress and delivery. This was timed at 16:25.

At 16:54 the same day, I get a 2nd email Headed We've got news on your order.

The 1st line stated   -   

Sorry to bring bad news, your order is out of stock.

But we're on the case. We're doing everything we can to deliver your 
order (number: ms-224809613) as soon as possible.

I have now been waiting 9 days, surely it does not take this long to get a phone from the Store room, or am I being nieve, from the Manufacturer!!!! Samsung?

[Oxonian]

@Ruth_AB 

That's good news and fingers crossed that it arrives sooner than later. 

[Cleoriff]

Really great news @Ruth_AB 

In September I ordered a S23 Ultra directly from Samsung.

Was quite surprised to be offered a delivery date 2 weeks after the order.

In fairness to them, the phone arrived exactly on the date promised.

So obviously stock is low, even at Samsung.

[Oxonian]

@Cleoriff 

At least they are being upfront and honest about the delivery delay - so you knew exactly how you were fixed. 

And I bet Samsung sent any free gift with the 'phone ? Far more satisfactory that claiming by code retrospectively. 

Did you get a decent trade-in deal ? 

[Cleoriff]

@Oxonian 

Yes I got the buds in the same pack as the phone.

I didn't do a trade in as a family member wants my current device.

Very keen on upcycling in our extended family. 😊

It's also important to know that Samsung do credit if you can't afford to pay the full cost in one  payment.

[Oxonian]

@Cleoriff 

There are two good tips in that post :-

1. always consider buying direct from the manufacturer as it can be more straightforward. 

2. as the main manufacturers now give five years of security updates, you probably don't need to upgrade too often - and if you do out of choice, your current handset can probably be used as a spare or gifted or sold within friends and family.   

[Cleoriff]

@Oxonian 

Not forgetting that I got the buds with my order.

No messing with any claims dragging on.

[Oxonian]

@Cleoriff 

Very much so. That's one aspect of the "more straightforward". If there's a trade-in involved, you also get mailing labels etc for the return with your new handset.  

I cannot get on with buds myself - keep falling out of my ears - but they do have significant value whether it is as gifts for family members or friends, or for resale on the secondhand market.