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New SIM not working

Dav15d
Level 1: Joiner
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Registered:

Just bought the new iPhone and it's finally arrived. I've put the new SIM in the phone and followed the instructions.

The old SIM has been deactivated, but the new SIM is not active. Essentially leaving me without a working phone

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MI5
Level 94: Supreme
  • 126854 Posts
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Registered:

@Dav15d 

Have you rebooted the phone with the new sim in it?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126854 Posts
  • 613 Topics
  • 21801 Solutions
Registered:

@Dav15d 

Have you rebooted the phone with the new sim in it?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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