As this is a community of customers
You will need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or phone them on 202 or 0344 809 0202 (contract)
4445 or 0344 8090222 (PAYG)
Guide: Lost or Stolen O2 Device? - How to Report it
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
