New SIM card needed

[Neil_Barker]

I just got a new Pay monthly SIM card, and when I tried using the card cutter I bought, it cut into the metal part, and now it reads no sim in my iPhone. How can I order a new SIM?

I'm not too sure if this is the right area or not, sorry.

[jonsie]

You will need to contact customer service using the link at the foot of the page.

EDIT : Make sure you order the correct size simcard.

[MI5]

Been there and done that too LOL. You can also pop into an O2 store if it's easier for you.

[Neil_Barker]

This might sound stupid, but can I go into an o2 shop, and get a new SIM for the pay monthly thing? Thanks.

[adamtemp64]

yes and get a micro or nano sim depending on the iphone you have no need to cut it down and use the swapmysim service but you will need a full sized sim as well to replace the damaged one and get the shop to transfer your info to the full size sim first.

[Neil_Barker]

---

@adamtemp64 wrote:

yes and get a micro or nano sim depending on the iphone you have no need to cut it down and use the swapmysim service but you will need a full sized sim as well to replace the damaged one and get the shop to transfer your info to the full size sim first.

---

I need a full sized sim first? I'm sorry, I don't understand. I don't have a full sized sim. I put the sim I got into the card cutter, and it all but cut through the metal plate as well. So, now I've got a sim card that wont register in any phone.

[adamtemp64 · Accepted solution]

yes I know

1 get a full sized replacement for the damaged sim

2 get o2 to acrtivate that to your old number (damaged sim)

3 Do not use the cutter just get the correct sim from o2 shop

4 use the swap my sim service online or sms to transfer to the micro / nano sim for the iphone.

Thjis will stop the chance of you cutting it wrong again

if it was a micro to nano just replace full size with micro etc in the above

[Neil_Barker]

Ah, alright, sorry. I'll do that tomorrow, thanks for the help.

[MI5]

Just request a micro or nano sim when in the shop and they will swap your contract details over there and then. No need to faff about with full size sim's and online switching....