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Level 1: Joiner
Posts: 2
Registered: ‎29-03-2020

New SIM card and phone

I have received my upgraded phone today and a new SIM and it won’t connect to o2 I can’t get any signal and my contacts won’t transfer and I can’t call or text. I have tried to contact o2 and I can’t please can anyone else help me? I am very frustrated as I can’t use my phone now practically
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Posts: 100,381
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: New SIM card and phone

@Breony 

Use Skype to contact customer service https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2 Support
Posts: 179
Registered: ‎26-03-2020

Re: New SIM card and phone

Hi Breony, is your old SIM card still working? If so, and its the same size, you can continue to use the old SIM in the new phone. Let me know if this helps - Stacey Smiley Happy 

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Posts: 86,604
Topics: 729
Registered: ‎14-01-2013

Re: New SIM card and phone

@Breony 

Have you activated your sim? https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

*The Game Is On*

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Level 46: Trendy
Posts: 5,591
Registered: ‎26-03-2014

Re: New SIM card and phone

If you were using an Android phone, you should log in again using the same details.
Your contacts will then show up once the phone has re-synced.
Text messages, as far as I know, won't transfer over unless you use a transfer app. These are specific to each phone manufacturer and will differ.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here