on 30-03-2020 11:38
on 30-03-2020 11:40
Use Skype to contact customer service https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
on 30-03-2020 11:41
Hi Breony, is your old SIM card still working? If so, and its the same size, you can continue to use the old SIM in the new phone. Let me know if this helps - Stacey
on 30-03-2020 11:41
Have you activated your sim? https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
Veritas Numquam Perit
on 30-03-2020 12:18
on 30-03-2020 12:18
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here