Solved: New Phone not arrived

NeilHopper · ‎03-06-2020

Hi All, ordered a new phone for my daughters birthday, I know with all that’s going on I’ve left loads of time (nearly 2 weeks) but nothing has arrived, can’t get through to anyone on online chat or via Phone, can someone help please,

Order number: ms-xxxxxxxxx

Thank you

[mod edit: please do not post order numbers on the public board. Thanks!]

MI5 · ‎03-06-2020

@NeilHopper

You need to speak to customer service.

Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-06-2020

@NeilHopper

You need to speak to customer service.

Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎03-06-2020

@NeilHopper

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support Try this one first 0800 587 4005

Veritas Numquam Perit

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