Solved: Re: New Phone is faulty

Jambo83 · ‎06-04-2020

I purchased a new phone from O2 online over a week ago and i need to return it as it is faulty. I can not get hold of anyone via phone, social media, live chat, nothing. Any ideas?

Cleoriff · ‎06-04-2020

@Jambo83

You need to keep persevering with O2 customer services. It's the only way. Best time to call is 8am

Guide: How to find help & contact O2

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Veritas Numquam Perit

View solution in original post

MI5 · ‎06-04-2020

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎06-04-2020

@Jambo83

You need to keep persevering with O2 customer services. It's the only way. Best time to call is 8am

Guide: How to find help & contact O2

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Veritas Numquam Perit

Jambo83 · ‎07-04-2020

Called this morning @8am and got through straight away. Thank you

MI5 · ‎07-04-2020

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

New Phone is faulty

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14