New Phone, New sim

[Andy74]

Hi, Wondering if anyone can advise with the following.

I was with Virgin Mobile which switched to a new O2 sim plan in July this year.

I’ve just bought a new phone through Buymobiles. net with a new O2 sim and a new contract.

I’m looking to move my number to the new sim and new phone.

I called O2 this morning and they said i’d have to go into an O2 shop.

Just been to the O2 shop and they’ve said i need to call O2?

[MI5 · Accepted solution]

@Andy74 

You need to migrate your number Guide: Migration & porting into O2  

However, there are issues with migrations of Virgin numbers and it seems the only short term solution is to PAC out to a PAYG on a different network and then back into your new O2 contract.

Guide: How to get your PAC [June 2021 Update] 

[jonsie]

Migration needs to be done by customer service

We've had a couple of customers having problems buying through 3rd parties and O2 are having issues migrating numbers from Virginmedia

 Guide: Migration & porting into O2  

[Bambino]

Virgin Media and O2 2023 Merger Update | The Drop | Inspiration | O2

The first line reads "In June 2021, Virgin Media and O2 joined forces with the mission to supercharge the UK."

More than two and a half years on and customers still have issues porting or migrating their phone numbers, and the switch to the new billing system causes problems for so many. We see it here every day. Every day.

[madasaf1sh]

If porting out be careful to what network, as quite a few linked to EE DO NOT have a Porting agreement with o2... 

[MI5]

---

@madasaf1sh wrote:

If porting out be careful to what network, as quite a few linked to EE DO NOT have a Porting agreement with o2... 

---

Clarification required as denial is against OFCOM rules and networks don't port numbers independently.

[jonsie]

Another gem...

[Bambino]

---

@madasaf1sh wrote:

If porting out be careful to what network, as quite a few linked to EE DO NOT have a Porting agreement with o2... 

---

Really? Statement: Fair treatment and easier switching for broadband and mobile customers (ofcom.org.uk)

[Andy74]

Thanks all for the responses!

So am I best calling O2 again? 

Not sure how to word it as it was already lost in translation this morning!

Am i asking for my old number to be ‘migrated’ to the new sim?

[MI5]

---

@Andy74 wrote:

Am i asking for my old number to be ‘migrated’ to the new sim?

---

@Andy74 

Yes, but see my warning above