New Order

sophie-michelle · ‎18-06-2020

Hi All.

I placed an order for a new contract yesterday, electronically agreed to the legal side and received the documents - received an email confirming my order with order no etc selected delivery for anytime today, but I've had no further emails dispatch email etc, anyone had this problem? Trying to get through to live chat but unavailable and cant find a number to contact them on regarding it? Thanks!

MI5 · ‎18-06-2020

@sophie-michelle

Most likely out of stock.

You will only receive your dispatch email when it actually leaves O2.

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-06-2020

@sophie-michelle

Until you get an email to say ts been dispatched , its nnot coming I'm afraid. Once you get the email you can track the order in My O2 https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Veritas Numquam Perit

LukasB · ‎19-06-2020

Hey @sophie-michelle have you received your order or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

sophie-michelle · ‎19-06-2020

Hi @LukasB I haven't received my order or any dispatch email yet!

LukasB · ‎19-06-2020

@sophie-michelle have you been in touch with customer service yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

sophie-michelle · ‎19-06-2020

Hi @LukasB,

I'm unable to call unfortunately - my current phone has no network coverage at home (the sole reason I am cancelling the contract and switching to o2) so it only works via WiFi and cannot hold a phone call longer than 20 seconds before cutting out. I have tried to go through to live chat but every time I try it says unavailable.

LukasB · ‎22-06-2020

Hey @sophie-michelle have you tried it via skype? If not I am happy to run it via our gurus but if you call via skype it might be a lot quicker.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎22-06-2020

@sophie-michelle

A guide to Skype here https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

Veritas Numquam Perit

sophie-michelle · ‎23-06-2020

All sorted now, Thanks guys!

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