New Online Order

[Sharon1986]

Hi I just placed a new order to Saturday evening for a new contract, based on my credit check said I needed to pay a deposit which I have done however I have received no emails to say what's happening! Iam worried it didn't go through! Can someone assist?

I'm unable to get through on the phone line to o2 as I don't have access to a mobile as my old one is broken!! 

[Cleoriff · Accepted solution]

Hi @Sharon1986 

Everything is on a go slow due to the pandemic. When the device is dispatched you will get an email

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

Guide: Coronavirus Community Help and Support 

[jonsie]

Try any of the numbers using Skype

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808