New Customer

[Pinklady79]

I tried to take contract phone out Wednesday 7th August and it's declined my due to credit. but you have taken £30 from bank. please refund me

[TallTrees]

Hi there @Pinklady79 

Welcome to the O2 community 

We are not o2 customer services and have no access to your account 

You will need to contact o2 customer services Here 

Guide: How to find help & contact O2 

HOWEVER IT IS LIKELY THAT O2 HAVE NOT TAKEN THE AMOUNT BUT IT IS PROBABLY SHOWING PENDING IN YOIR BANK ACCOUNT. 

[Enlli]

O2 don't have your £30 it is marked pending by your bank and will automatically be returned to your account when O2 don't call upon it. Depending on the bank usually 5 to 7 days