cancel
Showing results for 
Search instead for 
Did you mean: 

New Customer

CarolAnne
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've received an email asking me to pay my bill. Isn't payment taken by Direct Debit?

Message 1 of 2
53 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18061 Solutions
Registered:

@CarolAnne 

A direct debit should have been set up when you took out the contract.

O2 will send you a bill notification 2 weeks before you need to pay.

If the email says "payment will be taken on (date)" then it means you have a DD in place.

If it says "you need to pay by (date)" it means there has been an issue with the DD and you need to call O2 to resolve.

Numbers to call here Guide: Coronavirus Community Help and Support 

and here https://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
50 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18061 Solutions
Registered:

@CarolAnne 

A direct debit should have been set up when you took out the contract.

O2 will send you a bill notification 2 weeks before you need to pay.

If the email says "payment will be taken on (date)" then it means you have a DD in place.

If it says "you need to pay by (date)" it means there has been an issue with the DD and you need to call O2 to resolve.

Numbers to call here Guide: Coronavirus Community Help and Support 

and here https://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
51 Views