- 1 Posts
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1 ACCEPTED SOLUTION
Accepted Solutions
- 144206 Posts
- 634 Topics
- 27635 Solutions
A direct debit should have been set up when you took out the contract.
O2 will send you a bill notification 2 weeks before you need to pay.
If the email says "payment will be taken on (date)" then it means you have a DD in place.
If it says "you need to pay by (date)" it means there has been an issue with the DD and you need to call O2 to resolve.
Numbers to call here Guide: Coronavirus Community Help and Support
and here https://www.o2.co.uk/contactus
- 144206 Posts
- 634 Topics
- 27635 Solutions
A direct debit should have been set up when you took out the contract.
O2 will send you a bill notification 2 weeks before you need to pay.
If the email says "payment will be taken on (date)" then it means you have a DD in place.
If it says "you need to pay by (date)" it means there has been an issue with the DD and you need to call O2 to resolve.
Numbers to call here Guide: Coronavirus Community Help and Support
and here https://www.o2.co.uk/contactus
