New Customer - Retaining CLi Via PAC

[gscullyuk]

Hi, I completed the online sales journey for a monthly pre pay plan on the 4/5/22, adding my PAC and CLi  during the online process to retain my CLi and cease my previous provider, all went smoothly, the Sim card arrived promptly yesterday which I activated, however, I have not had any messages to say a number port will be completed, nor can I see any reference to this on my online account. 

Its very important that i keep my original number, also the porting process will cease my service with my current provider. I know I can process the PAC again via the website to retain my CLi/cease my previous provider, but I`d really like to know if the process is underway if anyone can help please?

[MI5 · Accepted solution]

@gscullyuk 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks