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New Customer - Retaining CLi Via PAC

gscullyuk
Level 1: Joiner
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Hi, I completed the online sales journey for a monthly pre pay plan on the 4/5/22, adding my PAC and CLi  during the online process to retain my CLi and cease my previous provider, all went smoothly, the Sim card arrived promptly yesterday which I activated, however, I have not had any messages to say a number port will be completed, nor can I see any reference to this on my online account. 

 

Its very important that i keep my original number, also the porting process will cease my service with my current provider. I know I can process the PAC again via the website to retain my CLi/cease my previous provider, but I`d really like to know if the process is underway if anyone can help please?

 

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MI5
Level 94: Supreme
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@gscullyuk 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127426 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@gscullyuk 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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