New Contract

[djbsuffolk]

I have just ordered a Honor Lite 10 on contract and it appears to have been accepted - I've received all the email documents etc.

My question is I am not in for delivery this week so have asked for it to be delivered on Monday - will it be dispatched today for delivery Monday or not dispatched until Sunday?

Thanks in advance.

[MI5 · Accepted solution]

@djbsuffolk 

Assuming it is in stock it will be dispatched and held by the courier until your chosen delivery date.

[djbsuffolk]

Thanks for your speedy reply - so I should keep an eye open for a dispatched email later then.

[MI5]

Assuming it's in stock, yes,

[djbsuffolk]

Just out of interest what time do the dispatched emails normally arrive - nothing yet! The website says it's in stock.

[MI5]

Would have expected it by now.

[MI5]

btw, just because the website says in stock, doesn't mean it is.
It doesn't update in real time unfortunately.

[djbsuffolk]

OK thanks - looks like it's a waiting game then! 

[djbsuffolk]

So no emails last night and nothing showing up in MyO2.  So it's either out of stock or won't be dispatched until nearer Monday - it does say in the confirmation email the contract won't start until the order is on the way, so that implies the dispatch will be nearer my delivery date of Monday.

[MI5]

I can assure you that when I ordered a phone on a Monday and requested delivery for the following Friday, that my phone was dispatched to DPD on the same day I ordered.
I then had a text from DPD saying that they had received my parcel and that delivery was planned for Friday.
Your contract date will start from the point that DPD notify O2 of a successful delivery.