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djbsuffolk
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I have just ordered a Honor Lite 10 on contract and it appears to have been accepted - I've received all the email documents etc.

 

My question is I am not in for delivery this week so have asked for it to be delivered on Monday - will it be dispatched today for delivery Monday or not dispatched until Sunday?

 

Thanks in advance.

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MI5
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@djbsuffolk 

Assuming it is in stock it will be dispatched and held by the courier until your chosen delivery date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@djbsuffolk 

Assuming it is in stock it will be dispatched and held by the courier until your chosen delivery date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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djbsuffolk
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Thanks for your speedy reply - so I should keep an eye open for a dispatched email later then.

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MI5
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Assuming it's in stock, yes,
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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djbsuffolk
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Just out of interest what time do the dispatched emails normally arrive - nothing yet! The website says it's in stock.

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MI5
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Would have expected it by now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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btw, just because the website says in stock, doesn't mean it is.
It doesn't update in real time unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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djbsuffolk
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OK thanks - looks like it's a waiting game then! 

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djbsuffolk
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So no emails last night and nothing showing up in MyO2.  So it's either out of stock or won't be dispatched until nearer Monday - it does say in the confirmation email the contract won't start until the order is on the way, so that implies the dispatch will be nearer my delivery date of Monday.

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MI5
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I can assure you that when I ordered a phone on a Monday and requested delivery for the following Friday, that my phone was dispatched to DPD on the same day I ordered.
I then had a text from DPD saying that they had received my parcel and that delivery was planned for Friday.
Your contract date will start from the point that DPD notify O2 of a successful delivery.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 28
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