New Contract.....Zero information

[Dean1234]

Hi,

I have pre-ordered the Sony Xperia 1 ii on the 4th, this is my first o2 contract as I am currently on EE...I have a £30 charge to my bank account and everything seemed to process fine.  Except I never recieved any confirmation via email or other communication (I really should have printed the confirmation page....)

After talking to a live chat agent on the 5th, I was able to get my order number (after swapping 4 agents and taking about 50mins).  Still no email.

I go to try and track my order, which I am told to use My o2 on the website, but my o2 account contains zero information.  No products/services or anything useful.

Since its now the day before I'm expecting to be recieving the phone, I would expect some kind of dispatch email or something to confirm that its going to ship, but still nothing.  How do I find out whether I am indeed going to get the phone tomorrow or not?

Cheers!

Dean

[MI5 · Accepted solution]

@Dean1234 

Dispatch emails are sent the evening before delivery and not before but only customer service can tell you if you will be getting one today or not.

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005