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New Contract Query

Hawkeyex92
Level 1: Joiner
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So I am on O2 refresh and ready for an upgrade. However, I have my eye on a contract/tariff that is only available as a new plan.

My question is can I transfer my current number from my current plan to a new tariff and end my old plan? 

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Bambino
Level 84: Resplendent
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@Hawkeyex92 Yes you can migrate your number, but I believe you'd have to pay off the device remainder of your current plan. It might be worth speaking to customer service, or call in store if you have one nearby to see what they could offer as an alternative. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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Marjo
Former Staff
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Hi @Hawkeyex92 , I hope you had a lovely Christmas! slight_smile Let us know if you need any additional help or if you're all good to go with your upgrade!

 

Cheers @Bambino for your advice above! thumbsup

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