Solved: Re: New 4G Sim

Anonymous · ‎30-10-2014

Hi,

How can I go about requesting a 4G sim and will this affect my current contract?

MI5 · ‎30-10-2014

Sorry, contact link here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Bambino · ‎30-10-2014

You can request a new sim online or call into an O2 shop. Do you have a 4G ready phone?

I DO NOT WORK FOR O2

MI5 · ‎30-10-2014

Anyone can switch to a 4G sim regardless of receiving or using 4G. Data will still work on 3G the same as now.
Help thread here may be of interest to you http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Sim-Swap-Nano-Micro-Mini-Sim/m-p/292218#U...
and here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/What-is-2G-3G-and-4G-Updated-5th-April-2014/m-p/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-10-2014

I am looking at getting a 4G phone, I am still using my 3G one. I wasn't sure where this could be requested online and how it will affect my current contract.

MI5 · ‎30-10-2014

It will have no effect at all on current contract.
Order a sim from live chat (make sure you get the correct one for contract or PAYG) then when you receive the sim, do a sim swap here http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎30-10-2014

Sorry, contact link here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-10-2014

Great advice @MI5

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-10-2014

Cheers jonsie

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-01-2015

hm. i ordered a 4g sim via the online chat before Christmas.

oddly, it has yet to arrive.

mind you, I'm also still waiting for the Chat Transcipt to turn up too.

ah well, only 3 months before I can migrate to another provider

John

MI5 · ‎07-01-2015

@Anonymous wrote:
hm. i ordered a 4g sim via the online chat before Christmas.
oddly, it has yet to arrive.
mind you, I'm also still waiting for the Chat Transcipt to turn up too.

ah well, only 3 months before I can migrate to another provider

John

You might be better off calling CS on the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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