on 02-03-2010 18:04
have been a vodafone customer for 10+ years and recently their (lack) of customer service made us look for an alternative service provider for our mobile. we had loads of billing problems etc with vodafone and we'd just had enough so we thought switch to 02 - what a mistake !!!
we took out a 24month contract on saturday and completed all the forms in the local 02 shop - got the phone we wanted (IPHONE 16gs)and all seemed really good. Got the PAC code from vodafone so we were ready to go. when we filled out the direct debit form in the store we completed it in my wifes details and over the weekend decided that i would pay for the phone for her each month so i called customer services on the monday - gave all the correctpasswords etc and was able to change he payment details from my wifes account to coming out of mine. i was on the phone for about 20mins whilst the saleslady tried to upsell me different packages etc so i know that this phonecall was not a figment of my imagination !!
Lo and behold the first direct debit comes out and.....wrong account making my wifes account go overdrawn !!!! and incurr acharge of £15 and a daily charge of £6 whilst we are overdrawn. I call customer service and they are unable to access the information on our account at this present time due to upgrades taking place etc. (this always seems to be happening when you want to question something)so i ask to speak with a supervisor - none available but they will get someone to call me back ...IN 48hrs !!!
so this is 02 customer service is it !!!
on 02-03-2010 18:14
on 02-03-2010 19:04
I don't understand why your first bill would be four weeks later, an initial bill is generated straight away and then monthly after that.
Just trying to get my head around it as it doesn't seem very clear to me.
on 02-03-2010 19:24
last saturday of Jan contract taken out so your right to question the four weeks - its just under but they have taken the money out yesterday
on 02-03-2010 21:08
on 02-03-2010 23:44
Their isn't any point speaking to an advisor if the systems are not working anyway, they wouldn't be able to do anything.
Also, you will be tied in to a contract now, so you wouldn't be able to cancel your contact without paying it all off.