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New 02 account, unable to sim swap previous o2 number

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Finbarr
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on ‎09-08-2025 19:02

on ‎09-08-2025 19:02

I got a great deal via affordable mobiles for a new phone on an o2 contract. I’d like to keep my current out of contract o2 number. However o2 are not allowing a sim swap! Something to do with using a third party and opening a new contract. What are my options? Thanks. 

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MI5
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‎09-08-2025 19:06 - edited ‎09-08-2025 19:07

‎09-08-2025 19:06 - edited ‎09-08-2025 19:07

@Finbarr 

This sounds like you've been told complete rubbish, however........

PAC out to another network PAYG then port back in.

Guide: How to get your PAC [June 2021 Update] 

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎09-08-2025 19:06 - edited ‎09-08-2025 19:07

‎09-08-2025 19:06 - edited ‎09-08-2025 19:07

@Finbarr 

This sounds like you've been told complete rubbish, however........

PAC out to another network PAYG then port back in.

Guide: How to get your PAC [June 2021 Update] 

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Finbarr
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on ‎09-08-2025 20:51

on ‎09-08-2025 20:51

That’s my plan. Thanks. 

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MI5
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on ‎09-08-2025 21:25

on ‎09-08-2025 21:25

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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