Network outage after paying bills

[Pat-578789]

Am so angry posting this. Can I just get a person to speak to. I had to deactivate my direct debit due to fraud. I missed a payment which I received a text for. Paid on the same day and you still went ahead to disconnect my data and calls. Please restore now and refund me for the days missed 

[gmarkj · Accepted solution]

This is a customer community @Pat-578789 

We cannot turn your phone back on.

You need to speak to customer services, specifically the payment management team.

Their direct number is 0800 902 0217 

As it is an 0800 number you can use Skype to call for free:

Guide: A Guide to Skype 

Alternatively you can message o2 on social media:

 Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[madasaf1sh]

@Pat-578789 

o2 will not credit day for those that where missed as you cancelled your direct debit without telling o2, and also the direct debit failed, and for o2 to suspend your line you have to be 7 days late in payment..  And if after that then they charge you £6

A lesson for next time, inform any company as the direct debit setup tells you to do if you cancel it. 

[Pat-578789]

Thanks for your reply Mr or Ms. know it all. I blame myself for not finding the right platform to resolve this initially. It’s been less than 7 days, I cancelled my direct debit per their suggestion while on the phone with them while they resolved a scam attempt and I have paid the bill a week ago. They insisted they had not received my payment until I showed them proof from my bank and then suddenly, there it was on their system. So no lesson for me am afraid. Dish it out to them and next time don’t assume to know the full story with your rude response!