Network issues

[BMCAPE21]

I signed up for a SIMO contract with a view to port my number from Vodafone to O2. The order took more than a month to process and a further week of chasing customer services to initiate the porting. Now that the porting has been done, I have no network. At the time porting I did say to the customer rep that the O2 sim didn't work. I was told that there was a mast issue. after the port was confirmed and my vodafone sim stopped working, i've not been able to connect to the O2 network at all. I was also told that the mast issue would be resolved in 24 hours. Now, the port has been completed and I went to two different post codes at least 3-4 miles away and still wasn't able to get any service. In the different post code, I've removed and resinerted my sim, restarted the phone and even manually selected O2 network and still have no service. It's been more than 48 hours since the mast issue was mentioned and more than 30 hours since I've been completely without any network coverage. I can't even make an emegency call when I step. Did anyone have a similar issue?

[MI5]

I'll ask @O2Georgina to check in with you in the morning @BMCAPE21 

[Adam13]

My 02 sim won't let me buy a game off Microsoft store why is this please

[Adam13]

I'm on contract and when I try paying for a game for £11.67 it wont let me do so

[O2Georgina]

Morning @MI5  Thanks for that tag

@BMCAPE21  I will send you a private message now so we can look in to this for you

[Cleoriff]

@Adam13 

You probably have a spend cap applied to your account.

You need to contact O2 to remove it.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call