Network is EE and my SIM card is O2

[Caro333blue]

Good morning

i received my new ‘like new’ iPhone XR and have an O2 SIM card. The network on the new phone says EE and says SIM failure. 
I cannot find a telephone number to call to sort out this problem 

thanks

Caroline 

[madasaf1sh]

@Caro333blue 

Sounds like it has an EE ESim installed in it, for some reason, I would contact customer services and arrange a return and replacement. 

And sounds like a Supplier failure, into o2 and very poor QA

Customer Services can be contacted on 202 from an o2 phone or 0344 809 0202 from any other phone.

[MI5]

@Caro333blue 

Check the settings for a redundant EE eSim. 

https://support.apple.com/en-gb/HT209044