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Network is EE and my SIM card is O2

Caro333blue
Level 1: Joiner
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Registered:

Good morning

i received my new ‘like new’ iPhone XR and have an O2 SIM card. The network on the new phone says EE and says SIM failure. 
I cannot find a telephone number to call to sort out this problem 

thanks

Caroline 

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madasaf1sh
Level 61: Brainiac
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@Caro333blue 

 

Sounds like it has an EE ESim installed in it, for some reason, I would contact customer services and arrange a return and replacement. 

 

And sounds like a Supplier failure, into o2 and very poor QA


Customer Services can be contacted on 202 from an o2 phone or 0344 809 0202 from any other phone.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Registered:

@Caro333blue 

Check the settings for a redundant EE eSim. 

https://support.apple.com/en-gb/HT209044

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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