Solved: Network help/ Complaint

Gemmal28 · ‎28-05-2020

How am i ment to get in contact with 02. Ive been having network issues for nearly 6 weeks not receiving calls. It started off here and there now its more oftern. I was receiving messages saying iv missed calls now im not getting the call alert messges till the next day. As a keyvworker this is not ideal i underatand less peopel to answer the fone as beacise of covid. But the auotmated service to keeps locking me off the fone. But im expected to pay for a serivice im not receiving and cant even get through to. It's ridiculous i cant even contact no1 through the online service!!

MI5 · ‎28-05-2020

@Gemmal28

All numbers here Guide: Coronavirus Community Help and Support

The one ending in 4005 is best

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-05-2020

@Gemmal28

All numbers here Guide: Coronavirus Community Help and Support

The one ending in 4005 is best

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎28-05-2020

Or if you wish to complain @Gemmal28

How to here https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Gemmal28 · ‎28-05-2020

Thankyou.

MI5 · ‎28-05-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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