Network coverage

[Da1]

Hi over the past couple of days I’ve had no network coverage at all,I’ve turned device on and off and plane mode but still nothing!any idea please?

[madasaf1sh]

@Da1

Sounds like a faulty sim, have you tried it in another handset?

If not if you can pop into an o2 store or call Customer Services on:

when you call 0844 809 0202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

@Da1 

Check here O2 Service Status

Also helpp here Guide: How can I sort out my network issues? 

[Martin-O2]

@Da1 did you manage to find out the cause of your network issues? 

[Da1]

Hi there I hope so,I’ve got a new sim being delivered in the next couple of days

[Martin-O2]

OK @Da1 please do let us know how it turns out. 

[Da1]

Hi Martin, I received a new sim from 02 which wouldn’t work so went to 02 store they had no luck so to cut a long story I’ve got an appointment at the Apple store in Cambridge on Friday to either fix or exchange for a new one 👍

[Martin-O2]

Thanks for the update @Da1! Not ideal but at least you're making progress. 

[Da1]

Just back from Apple Cambridge,they tried to sort it but ended up giving my son a new phone,thanks for your advice

[Martin-O2]

A good result in the end then @Da1. Thanks for coming back and letting us know how it went. If anything else comes up give us a shout.